Terms of service

Terms of Service

Effective Date: [24/07/2026]

Welcome to PANDACART. These Terms of Service  govern your access to and use of our website, products, and services.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding contracts under applicable Indian laws.

  • The information you provide is accurate, complete, and up to date.

2. Account Terms

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate and current information.

  • You are responsible for all activities carried out through your account.

  • You must notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent, unlawful, or abusive activities.

3. Products and Services

We strive to display our products as accurately as possible.

However:

  • Product images are for illustrative purposes and may differ slightly from the actual product.

  • Product colors may vary depending on your device's display settings.

  • Product specifications, packaging, and availability may change without prior notice.

  • We reserve the right to discontinue or modify any product at any time.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices:

  • Include or exclude applicable taxes as indicated during checkout.

  • May change without prior notice.

  • Are subject to correction in the event of pricing errors.

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (if available)

  • Other payment methods displayed during checkout

Payments are securely processed through authorized third-party payment providers. We do not store complete payment card information.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Cancel orders due to pricing inaccuracies.

  • Cancel orders because of stock unavailability.

  • Limit purchase quantities.

  • Request additional verification before processing an order.

If payment has already been received for a cancelled order, the applicable refund will be initiated through the original payment method where feasible.

6. Shipping and Delivery

We aim to dispatch orders promptly.

Delivery timelines provided on the website are estimates only and may vary due to factors beyond our control, including:

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Remote delivery locations

Customers are responsible for providing accurate delivery information.

Additional shipping charges may apply where indicated during checkout.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy.

Unless otherwise specified:

  • Return requests must be initiated within 2 business days of delivery.

  • Returned products must be unused, in their original condition, and include all original packaging, accessories, and documentation.

  • Certain items may not be eligible for return due to hygiene, customization, clearance, or other stated reasons.

Refunds, where approved, will generally be processed within 10 business days after the returned product has been received and inspected.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Website design

  • Text

  • Videos

  • Icons

  • Software

  • Layouts

is owned by or licensed to PANDACART and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or commercially exploit any content without prior written permission.

9. Prohibited Uses

You agree not to use the website to:

  • Violate any applicable law or regulation.

  • Commit fraud or identity theft.

  • Upload viruses or malicious software.

  • Interfere with website security or functionality.

  • Attempt unauthorized access to our systems or accounts.

  • Scrape, copy, or extract website data using automated means without authorization.

  • Harass, abuse, threaten, or impersonate others.

  • Infringe intellectual property rights.

  • Use the website for unlawful commercial activities.

Violation of these Terms may result in suspension or permanent termination of access.

10. User Content

If you submit reviews, ratings, comments, photographs, or other content:

  • You represent that you have the necessary rights to submit such content.

  • You grant PANDACART a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and distribute such content for business purposes.

  • You agree not to submit unlawful, defamatory, offensive, or misleading content.

We reserve the right to remove content that violates these Terms.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may integrate or link to third-party services, including:

  • Payment gateways

  • Courier partners

  • Analytics providers

  • Marketing platforms

  • Social media platforms

We are not responsible for the policies, practices, or content of third-party services. Your use of such services is subject to their respective terms and policies.

13. Disclaimer of Warranties

To the fullest extent permitted by law:

  • The website and services are provided on an "as is" and "as available" basis.

  • We do not guarantee uninterrupted, secure, or error-free operation.

  • We do not warrant that products or services will meet every customer's expectations.

  • Minor differences in product appearance, packaging, or manufacturer updates shall not constitute defects.

14. Limitation of Liability

To the maximum extent permitted by applicable law, PANDACART, its owners, employees, affiliates, suppliers, and partners shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

  • Delays caused by third-party service providers

  • Events beyond our reasonable control (force majeure)

Where liability cannot legally be excluded, our total liability shall not exceed the amount actually paid by you for the relevant order giving rise to the claim.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless PANDACART, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of any law or the rights of a third party.

16. Suspension or Termination

We reserve the right to suspend or terminate access to the website, without prior notice, if we reasonably believe that you have violated these Terms or engaged in fraudulent, unlawful, or harmful conduct.

Termination does not affect any rights or obligations that accrued before termination.

17. Force Majeure

We shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, war, government actions, internet outages, transportation disruptions, or failures of third-party service providers.

18. Amendments

We may revise these Terms from time to time to reflect changes in our business, legal requirements, or services.

Updated Terms will be posted on this page with the revised Effective Date. Continued use of the website after such changes constitutes acceptance of the updated Terms.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any transaction with PANDACART shall be subject to the exclusive jurisdiction of the competent courts located in Jorhat , Assam, India, unless otherwise required by applicable law.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: PANDACART

Email: pandacart0005@gmail.com

Business Address: Jorhat, Assam ,India-785007

Customer Support Hours: 1pm - 11pm