Shipping policy

Will be Updated

Shipping Policy

Effective Date: [24/07/2026]

Thank you for shopping with PANDACART. We are committed to delivering your orders as quickly and safely as possible. Please read our Shipping Policy to understand how your order will be processed, shipped, and delivered.

1. Order Processing

All orders are processed after successful payment verification.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak shopping periods, sales events, or holidays, processing times may be longer than usual.

Once your order has been processed, it will be handed over to one of our trusted delivery partners.

2. Shipping Methods

We offer shipping through reliable courier and logistics partners to ensure timely delivery.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (if available for eligible locations)

The shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Metro Cities: [8-10 BUSINESS DAYS]

  • Other Cities and Towns: [10–15 BUSINESS DAYS]

  • Remote or Rural Areas: [12–17 BUSINESS DAYS]

Please note that these are estimated delivery times and are not guaranteed.

Delivery times may vary depending on:

  • Courier availability

  • Customer location

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Natural disasters or other unforeseen events

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email and/or SMS (where applicable)

  • Your tracking number

  • A tracking link to monitor your shipment's progress

Please allow up to 10 HOURS after dispatch for tracking information to become active.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed because:

  • The recipient is unavailable,

  • The delivery address is incorrect or incomplete,

  • The package is refused,

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch, where applicable.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays or failed deliveries resulting from:

  • Incorrect address

  • Incorrect postal code

  • Incorrect contact number

  • Incomplete delivery information

If you notice an error after placing your order, please contact us immediately. While we will make reasonable efforts to assist, we cannot guarantee changes once the order has been processed or shipped.

7. Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

  • High order volumes

  • Courier service disruptions

  • Severe weather

  • Natural disasters

  • Government regulations

  • Transportation issues

  • Public holidays

  • Remote delivery locations

We appreciate your patience and will keep you informed whenever significant delays occur.

8. Damaged or Missing Packages

If your package arrives:

  • Damaged,

  • Opened or tampered with,

  • Missing items,

please contact us within 3 BUSINESS DAYS of receiving the shipment.

When contacting us, please provide:

  • Order number

  • Photos of the package and products

  • A brief description of the issue

We will investigate the matter and work towards an appropriate resolution in accordance with our Return and Refund Policy.

10. International Shipping

 International Shipping Available

We ship to selected international destinations.

Please note:

  • International shipping charges vary by destination.

  • Estimated delivery times differ depending on the destination country.

  • Customers are responsible for any customs duties, import taxes, VAT, or other local charges imposed by their country's authorities.

  • Customs clearance procedures may result in additional delays beyond our control.

11. Undeliverable Shipments

Orders returned to us because they were undeliverable due to incorrect address information, repeated failed delivery attempts, or refusal by the recipient may be eligible for reshipment after payment of any applicable additional shipping charges.

Refunds, if applicable, will be processed according to our Return and Refund Policy.

12. Force Majeure

We shall not be held responsible for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemics

  • Strikes

  • Government restrictions

  • Transportation disruptions

  • Internet or communication failures

  • Acts of war or civil unrest

13. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us:

Store Name: PANDACART

Email: pandacartsite@gmail.com

Business Address: Jorhat, Assam ,India-785007

Customer Support Hours: 1pm - 11pm

We are happy to assist you and will make every effort to respond as promptly as possible.